FAQs

Q: What are the check-in and check-out times?

A: Check In Time : 3 PM , Check Out Tine : 12 Noon

Q: Is it possible to request early check-in or late check-out?

A: Yes, both early check-in and late check-out are subject to availability and may incur an additional fee.

Q: How can I book a room for a large group?

A: For large group bookings, please contact us directly via one of the channels below. Our team will be delighted to assist you with availability and special rates.
Line ID : @vincehotel
Wechat ID : VincehotelP
WhatsApp : +66 91 818 3510

What is the hotel's policy on children and extra beds?

A: We welcome families! Our policy is based on age, and charges are applied for meals and extra beds where applicable.

Infants 0-2 year(s), stay for free if using existing bedding.
Children 2.1 – 6 years old stay for free if using existing bedding, and will be additional charge THB 175 net for child meals per day
Children 6.1 – 11 years old stay for free if using existing bedding, and will be additional charge THB 350 net for child meals per day
Guests 11.1 years and older are considered as adults and must use an extra bed which will incur an additional charge of THB 1,000 net/room/night

Q: Can I cancel or modify my reservation? Are there any fees?

A: Please contact the hotel directly at rsvn@vincehotel.com for more information on our cancellation and modification policies, as well as any applicable fees.

Q: Does the hotel allow pets?

A: We regret to inform you that pets are not allowed to stay at the hotel, for the health and safety of all our guests.

Q: Do you have connecting rooms available?

A: Yes, we do! Our connecting rooms consist of 2 Superior Twin Rooms. To request this room type, please send your inquiry to rsvn@vincehotel.com.

Q: Does the hotel provide airport transfer services?

A: Yes, we provide airport transfer services for an additional fee. To arrange this service, please send your request directly to the hotel’s email at rsvn@vincehotel.com.

Q: Is there a parking area for guests who drive?

A: Yes, we offer free parking for our guests. A reservation is not required.

Q: Is there complimentary Wi-Fi available throughout the hotel?

A: Yes, we offer free Wi-Fi throughout the entire hotel.

Q: Do you have a swimming pool and a fitness center? What are their operating hours?

A: Yes, we have both a swimming pool and a fitness center. Their operating hours are as follows:

Swimming Pool: 08:00 AM – 08:00 PM
Fitness Center: 08:00 AM – 11:00 PM

Q: Is laundry service available?

A: Yes, we have a self-service laundry area with coin-operated washing machines and dryers available for our guests’ convenience.

Q: Can I leave my luggage at the hotel before check-in or after check-out?

A: Absolutely! We provide complimentary luggage storage for Vince’s Guest. Simply contact with our front desk for assistance.

Q: Is daily housekeeping service available?

A: Daily housekeeping service is available every day from 8:00 AM to 4:00 PM.

Q: Does the hotel offer room service?

A: Room service is available every day from 11:30 AM to 11:00 PM.

Q: Can I request an iron and an ironing board for my room?

A: An iron and ironing board can be requested from the front desk.

Q: Are there in-room safety deposit boxes for valuables?

A: Every room is equipped with a safety deposit box.

Q: Which BTS or MRT station is closest to the hotel? How can I get to major attractions from the hotel?

A: The closest stations are BTS Phaya Thai Station and Airport Rail Link Phaya Thai Station.

Q: Can I book tours or arrange for a taxi at the hotel front desk?

A: A tour counter is located on-site and can assist with booking tours and arranging transportation upon your arrival.

Q: Are there designated smoking areas?

A: A designated smoking area is located on the ground floor.

Q: What credit cards do you accept?

A: We accept Visa and Mastercard.

Q: Where is Vince Hotel Pratunam located?

A: Address: 26/2 Alley 2, Phetchaburi 11, Phetchaburi Road, Phayathai, Rajathewi, Bangkok 10400, Thailand.
Google Maps: https://maps.app.goo.gl/1UAaNzCdRZQ5154D6

Q: Which major shopping areas are near Vince Hotel Pratunam?

A: Vince Hotel is in the best location for retail and wholesale shopping in Pratunam.
Platinum Fashion Mall: Take the hotel buggy and walk for another 5-10 minutes.
Pratunam Market: Take the hotel buggy and walk for another 5-10 minutes.
Central World: Take the hotel buggy and walk for another 10 – 15 minutes.
Siam Square & Siam Paragon: Only 2 BTS stations away (Phaya Thai N2 – Siam CEN)

Q: Which BTS station is closest to Vince Hotel and how many minutes to walk?

A: Phaya Thai (N2) is the closest BTS station. Walk just 5 minutes to our pickup point for the free hotel buggy service.
We provide 24-hour buggy service, simply call us by using WhatsApp (Call only, no message) at +66 91 818 3519 or Hotel Number +66 2 254 6480 to arrange your ride.

Q: For private cars, they will enter via Phetchaburi Soi 11, correct?

A: ABy private car, enter via Phetchaburi Soi 11. The hotel is 200 meters ahead on the right. Free parking for guests.
Google Maps: https://maps.app.goo.gl/8oFDrdDYPnQckHLz7

Q: Does Vince Hotel provide an airport transfer service?

A: Airport transfers are available with an extra charge based on car type and number of guests. To book or check rates, please email rsvn@vincehotel.com.

Q: How much is breakfast, and is it included in the room rate?

A: Breakfast is THB 450 Net per person, but guests who book directly with us enjoy free breakfast every day throughout their stay.

Q: Does the Vince Hotel breakfast include vegetarian and halal options?

A: We offer vegetarian and pork-free options for Muslim guests. However, our restaurant is not officially Halal certified.

Q: Does the free Wi-Fi cover the entire hotel?

A: Free high-speed Wi-Fi is available for all guests throughout the hotel, including rooms and public areas.

Q: How long can I store my luggage before check-in or after check-out?

A: We offer free luggage storage for up to 7 days before check-in or after check-out for your convenience.

Q: Does the hotel offer currency exchange services?

A: We don’t offer currency exchange on-site, but the nearest exchange booth is at Platinum Fashion Mall, just a 5-10 minute walk away.

Q: Does the room come with an electric kettle?

A: All rooms have an electric kettle with free tea and coffee, refilled daily throughout your stay.

Q: Is there a security deposit required, and how much is it?

A: A 1,000 THB security deposit per room is required at check-in. It is fully refundable upon check-out if no damage occurs.

Q: Can I book tours or taxis to other attractions at the hotel counter?

A: For your convenience, tours and taxis can be booked directly at the Tour Desk in the lobby.

Q: Who should I contact regarding my OTA booking issues?

A: For any issues with your OTA booking, please email rsvn@vincehotel.com. Our team is delighted to assist with an initial check.

Q: Does the hotel have a luggage scale available?

A: We provide a free luggage scale in the lobby for all guests to check their bags before heading to the airport.

Q: Can I order food via Grab or Line Man, and where should I pick it up?

A: You may order food via Grab or Line Man. Please pick up your orders at the delivery point near the front desk (Lobby)

Q: Can the hotel accept online parcels delivered before my check-in?

A: We can accept online parcels for you before check-in. You can collect them at the front desk upon your arrival.

Q: Are there free water dispensers or ice machines available for guests?

A: Free drinking water and popcorn are available in the lobby. For ice, please feel free to contact our front desk staff.

Q: Is there a communal microwave available for guest use?

A: A communal microwave is available at Growing Restaurant on the G floor. Please feel free to contact our staff for assistance.

Q: Does the hotel have 24-hour security staff on-site?

A: Vince Hotel provides 24-hour security staff to ensure safety throughout the property.

Q: Are all rooms equipped with smoke detectors and fire sprinklers?

A: For your safety, all guest rooms and public areas are equipped with smoke detectors and fire sprinkler

Q: Is bellboy service available 24 hours a day?

A: Our bellboy service is available 24/7 to assist you with your luggage.

Q: Do you provide a breakfast box if I need to check out early?

A: If you are leaving before breakfast starts, please request a breakfast box at the front desk at least one day in advance.

Q: Does the hotel have luggage carts available for guests to use?

A: If you have many bags, please contact our staff for luggage carts and bellboy assistance at any time.

Q: Are baby cots available for free, and how can I book one in advance?

A: Baby cots are provided free of charge. As they are limited, please email your request to rsvn@vincehotel.com in advance.